HOW DO I...
OBTAIN TELEPHONE ADVICE?

Sometimes you may want advice on a health problem or medication and simply wish to talk to a doctor. If the doctor is seeing patients or is not immediately available, the receptionist will allocate you a time for a telephone consultation. It is helpful to let the receptionist know who or what is concerning you so we can have the relevant records available. We recognise that children may become ill very quickly. If your child becomes ill please telephone for advice.

HOW DO I...
MAKE A ROUTINE APPOINTMENT?

Consultations with the doctors and nurses are by appointment and can be made by telephoning 01244 671991 or by calling in to the surgery. Appointments can be booked up to two weeks in advance. The receptionists will have daily knowledge of what appointments are available. They may need to ask about your problem in order to give you an appropriate appointment time. If we cannot give you a convenient appointment with the doctor of your choice our receptionist will suggest an alternative time, or another doctor who is available. You can also register to book your appointments online. If you are interested in this facility please ask a receptionist for more details.

Please remember that one appointment is for one patient only. If other members of a family wish to be seen, additional appointments must be booked. The standard appointment time is 10 minutes.

We would remind patients of the need to keep appointments or cancel in plenty of time. Please be punctual. If you arrive more than 10 minutes late you may be asked to re-book.

HOW DO I...
MAKE AN URGENT/SAME DAY APPOINTMENT(S)?

If you have a problem that you feel needs to be seen that day and an appointment is not available, you will be asked to speak to our nurse who will assess your problem and make you an appointment as appropriate. Please phone between 8.00 - 10.00am and 2.00 - 2.30pm.

EXTENDED HOURS

If you would like a routine appointment outside of normal surgery hours the practice has a doctor available at the 1829 Building at the Countess of Chester Health Park, telephone number 01244 385422.
However, if this isn’t convenient, you can book an appointment at one of the other Western Cheshire Extended Hours bases by telephoning the same number. This can be made up to two weeks in advance, in the evenings and on Saturday mornings.

Appointments are available between 6.30 and 8.00pm. 1829 Building at the Countess of Chester. Monday to Friday and 10.00am to 12 noon on Saturday mornings.

The other bases can be found at:

HOW DO I...
OBTAIN HOME VISITS?

Home visits are at the discretion of the doctor. Please do not ask the doctor to call unless the patient is genuinely too ill to come to the surgery. If the patient has a temperature or a rash, coming to the surgery will do no harm and will not endanger others, but please inform the receptionist on arrival. When the condition of the patient does require a home visit please try to telephone the surgery BEFORE 10.00AM on the same day that the visit is required. The receptionist will ask for details of the patient and put your call through to the doctor who will decide whether or not a visit is required.

HOW DO I...
OBTAIN TEST RESULTS?

Please telephone the surgery between after 3.00pm for results of tests/x-rays. Should you require further information regarding your result, a telephone consultation with a doctor or nurse can be arranged for you.