HOW DO I...
OBTAIN TELEPHONE ADVICE?

Sometimes you may want advice on a health problem or medication and simply wish to talk to a doctor. If the doctor is seeing patients or is not immediately available, the receptionist will allocate you a time for a telephone consultation. It is helpful to let the receptionist know who or what is concerning you so we can have the relevant records available. We recognise that children may become ill very quickly. If your child becomes ill please telephone for advice.

HOW DO I...
MAKE A ROUTINE APPOINTMENT?

These can be made by telephoning 671991 or by calling in to the surgery. If we cannot give you a convenient appointment with the doctor of your choice our receptionist will suggest an alternative time, or another doctor who is available. Please remember that one appointment is for one patient only. If other members of a family wish to be seen, more appointments must be booked. Standard appointment time is 10 minutes.

HOW DO I...
MAKE AN URGENT/SAME DAY APPOINTMENT(S)?

If you have a problem that you feel needs to be seen that day and an appointment is not available, you will be asked to speak to our nurse who will assess your problem and make you an appointment as appropriate. Please phone between 8.30 - 10.00am and 2.00 - 2.30pm.


HOW DO I...
OBTAIN HOME VISITS?

Home visits are at the discretion of the doctor. Please do not ask the doctor to call unless the patient is genuinely too ill to come to the surgery. If the patient has a temperature or a rash, coming to the surgery will do no harm and will not endanger others, but please inform the receptionist on arrival. When the condition of the patient does require a home visit please try to telephone the surgery BEFORE 10.00AM on the same day that the visit is required. The receptionist will ask for details of the patient and put your call through to the doctor who will decide whether or not a visit is required.

HOW DO I...
OBTAIN TEST RESULTS?

Please telephone the surgery between after 3.00pm for results of tests/x-rays. Should you require further information regarding your result, a telephone consultation with a doctor or nurse can be arranged for you.